

Lillian Ferguson
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My close friend was there
“Absolutely appalling, no engagment with famly or updates on her health, 3 admissions to hospital due to lack of nursing expertise and diagnosis. No notification to family re these incidents. Wouild never recommend it, in fact have posted on Facebook to Dun edin citizens never to use this facility, this was backed up by audits reports and written in such a way that it would not be deemed slanderous or libelous in any way.”
Awful service
“Booked for 6am, essential service worker going to Napier after the cyclone, despite repeated chase calls ended up missing gate closure at airport. Return booking, I ended up walking home with full suitcase and hand luggage after 4 days in Napier. Air crew were also let down after booking. Useless booking system does not let you talk to a human. If you wanted wheelchair vehicle you cant book it. Total dissapointment, I will never use again”
Bad service
“Factory Frames cut mats for 20 unsigned prints but refused to mount them, claiming they would not trim the artwork. This was never explained beforehand. They charged $1000 for a job that took half an hour. When I returned with the signed prints, they asked for another $140 to finish it. I left disappointed. The service was overpriced, unhelpful and poorly communicated.”