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“I bought a $300 pair of leather boots from taylors. after wearing them occasionally to work (in an office) a few times per week they have completely worn through the sole and are leaking water. I returned them to taylors to request either the shoes are repaired or a refund.I was told they had to be sent to Richmond so the owner could assess them..many days later I received a very rude phone call from Craig tailor who accused me of lying about how often I wear them and what activities I used them”
“they put a new element in our hot water cylinder but left without turning on the solar water again...result is 1 year pump running dry so the bearings are shot and no solar heated water for the whole year, now expensive to fix after they stuffed up”
“Very helpful and friendly staff that found a good solution for me. I recommend this Saddlery.”
“Poor communication, huge delays without updates. Average curtains.”