Taylors we love shoes

I bought a $300 pair of leather boots from taylors. after wearing them occasionally to work (in an office) a few times per week they have completely worn through the sole and are leaking water. I returned them to taylors to request either the shoes are repaired or a refund.I was told they had to be sent to Richmond so the owner could assess them..many days later I received a very rude phone call from Craig tailor who accused me of lying about how often I wear them and what activities I used them